While Multinational Companies offer computing devices to the employees, getting them repaired via authorized service centers is more of a stretch and certainly not a viable option for the enterprises. However, MMS or Managed Mobility Services have continually assisted these organizations when it comes to creating a cohesive plan for repairing or even replacing the device. Like every other industry, even MMS started off as an immature sector and hasn’t been able to take off since courtesy the existing BYOD policies and similar factors.
MMS has started picking up the pace as a majority of enterprises are finding it extremely difficult to sustain repairs and replacements via existing mobile workforces. Moreover, the emergence of diverse mobile operation platforms and devices aren’t making things any simpler for the repair centers; thereby leading further towards the concept of device management. Therefore, having source-to-disposition strategies are the best possible options for companies, via third party service providers. This way, it becomes easier for enterprises to control the explosion of devices pertaining to the corporate employees. However, in the meanwhile it is important to answer a few queries regarding the sustainability of MMS and about the underlining techniques in place.
How to Fix every Issue with a Finite Set of Resources?
A perfect mobile replacement or repairing plan makes use of finite resources in order to address the multi-vendor smartphone market. What’s interesting to note is that refurbished smartphones arena is primarily ruled by Android and Apple with multiple variations of the former existing within the market. This is where third-party service providers come in handy with one handling the hardware aspects of the device whereas another vendor takes care of software provisioning. Lastly, there has to be a holistic IT infrastructure in place for adding security protocols and business applications to the concerned device.
The Role of EMM or Enterprise Mobility Management
While the Managed Mobile Services address the diverse technical aspects when it comes to device repair and replacement, there is a separate section which concerns device security. Enterprises usually rely on EMM for getting the job done. What increases the demand for similar services is the lack of cohesion between software and hardware. This in turn causes anomalies when it comes to creating business apps for specific tasks, resulting in myriad pain points.
How MMS Vendors Primarily Function?
The evolution of MMS started off with Gartner describing the marketplace as a comparatively younger arena. While Gartner instructed the players to invest in tools, awareness, people, and processes, the modern day MMS vendors have readily accepted the same and matured, almost exponentially. The services offered by MMS vendors include locating the corporate-liable and even BYOD devices, repairing software and hardware, provisioning business applications, and even applying security protocols.
To be precise, MMS providers offer services which are chargeable on a monthly basis. Some of the services include consulting and other bundled inclusions which are usually non-recurring but converted as monthly payment deliverables by the concerned MMS. In simple terms, businesses rely primarily on select Managed Mobility Services vendors for taking care of the employee gadgets, primarily mobile phones. When it comes to the MMS verticals pertaining to mobile phone repair or replacement, aspects including Logistics and Sourcing Management, Mobile Service Management, and Financial Management are handled. While the first vertical involves provisioning, purchasing, and activating network services concerning mobile phones, the second one primarily focuses on network contracts, auditing devices, and other aspects that involve availability and performance. Lastly, the third vertical involves the MMS working as a third-party device reseller, mostly as the enterprise’s representative.
How Enterprises deploy MMS Services?
Enterprises prefer drafting device management programs for their employees and this is where MMS vendors come into the picture. HP comes across as one organization that offers DaaS or Device as a Service for efficiently managing laptops, phones, desktops, tablets, and more— in partnering with third-party MMS vendors. Genuine Mobile Repair solutions, as offered by HP’s DaaS module allow customers to choose the device and the concerned maintenance plan associated with the same. Therefore, the customer doesn’t have to worry about accidental damages, recovery, and other potholes regarding the gadget. With contractual relationships like these, it becomes easier to create smart and cohesive mobile repair service or replacement plans. Once the particulars are laid, the contract with the customer even determines the turnaround time, device repair flexibilities, and more. For companies which offer devices to their employees, having MMS vendors to rely on also assists in employee on-boarding and off-boarding. The screen repair and the other parts of the mobile repairing is not an easy task. It requires a huge knowledge and technical skills to work on any default of the mobile phone. You can avail consistent cost services of mobile repair at various portals online also. The lowest cost repairing services are done in India only as compare to other countries because the cost is really very high in other countries and India is renowned for its large scale market size and the affordable cost also.
Can a MMS Strategy be drafted?
Enterprises looing to develop a well-covered replacement or repair strategy must adhere to the following aspects:
- Device Inventory— Including the aspects pertaining to BYOD or CYOD, as a part of a corporate strategy
- Segmentation— Analyzing devices on the basis of usage and necessary business apps
- Evaluation— Determining which service provider offers the cheapest quotation when it comes to addressing hardware, software, or both.
- Educate— Tutoring the workforce regarding expectations pertaining to the repair policies, in association with the concerned MMS
- Ensure— Looking at the perfect service model and the pricing associated with the same, in order to make room for financial arrangements with the concerned MMS vendor
Creating a rewarding mobile replacement and repair strategy requires innovation and close association with select Managed Mobility Services vendors. Having third-party options like MMS and EMM help enterprises keep a tab on the employee devices and the concerned repair solutions, if and when the requirements show up.